OUR LOCATION

City of Redding Utility
Customer Service Center
777 Cypress Ave
Redding, CA 96001
530.339.7200
866.267.8845 toll free

HOURS OF OPERATION

Monday through Friday, 8 a.m. to 5 p.m. Closed all major holidays.

CUSTOMER SERVICE CENTER

The most convenient time to call or come into the Customer Service Center is Tuesdays through Thursdays between 8:00 a.m. to 10:00 a.m., and from 1:30 p.m. to 3:30 p.m. Typically, Monday and Friday afternoons and the day following a holiday are our busiest days.

Our voicemail system is available 24-hours a day, seven days a week for non-emergency calls. A Customer Service Representative will return your call by the end of the next business day. If you leave a voicemail, please do so only once.

You may contact us by fax 24 hours a day at 530.339.7299.

PAY STATIONS

Please click on the following link for a list of walk-in and drop box payment locations Pay Stations.

CREDIT CARDS ACCEPTANCE

We accept MasterCard, Visa, American Express and Discover credit cards, we also accept ATM. You can use your credit card in person at our Customer Service Center (located at 777 Cypress Avenue, Redding, CA 96001), charge by telephone (by calling 530.339.7200 or toll free 866.267.8845) or online Pay My Bill Online.

BILL PAYMENT OPTIONS

You can have your utility payment automatically deducted from your checking or savings account by signing up for the Automated Payment Plan.

The Budget Bill Program is only available for residential customers. The City of Redding will evaluate your budget amount annually.

START/STOP/TRANSFER SERVICE

The City of Redding requires one business day notice to start, stop or transfer services. You may be required to pay a new or additional deposit. If you are moving from one location to another location serviced by the City of Redding a $25 transfer fee will be billed, for more information click on Start / Stop / Transfer Service or stop by the Customer Service Center located at 777 Cypress Avenue, Redding, CA 96001 or call 530.339.7200 or toll free 866. 267.8845.

DISCONNECTION INFORMATION

The amount charged for your utility deposit depends on your service location. Because actual energy and water consumption levels can vary greatly from one residence or business location to another, the deposit is calculated at two times the average monthly bill for the previous twelve months at that location, which may cause this amount to change if you move. Click on Deposit Policy* for more information.

GETTING THE DEPOSIT BACK

Your deposit will automatically be credited in full to your account after 12 months of on-time payments. Any late payments may affect when your deposit is applied to your account; if you move prior to receiving your deposit back your deposit will be applied to your closing bill.

SHARING ELECTRICITY WITH NEIGHBORS

This practice is not only unsafe, it is illegal. Never use an extension cord to provide electricity to any residence other than your own. If you do, your electric service can be terminated, and you could receive a fine of up to $500, plus any associated fees that apply, before services will be restored for you.

UTILITY SAVINGS

For tips on how to reduce your energy costs and how much electricity each appliance uses, click here.

MY ENERGY EFFICIENT HOME

Since heating and air conditioning account for a large portion of annual energy usage, a good place to start an energy conservation program is with the building’s “envelope”. The envelope is any barrier between conditioned space (indoor living areas), and unconditioned space (outdoors, attic, crawlspace, attached garage, etc.). The barrier can be a wall, floor, door or window. Insulation, weather stripping and caulking can all be used to help seal the building’s envelope and is relatively inexpensive. For more energy saving tips click here.

COMPUTER USAGE

A personal computer has various components that use energy. At a minimum, there is usually a processing unit, a monitor and a printer. If used an average of eight hours a day, these three units can account for up to 75 kWh (kilowatt hours) per month. To conserve energy, check your equipment manuals to see if your computer, printer and monitor are equipped with a “low-power” or “sleep” mode. These are automatic settings that are designed to save energy when the computer is left unattended for a user-specified length of time. Using these setting, or turning the unit off when they’re not in use, can help save your energy dollars. For more energy saving tips click here.

CENTRAL AIR-CONDITIONING SYSTEM OR EVAPORATIVE (SWAMP) COOLER?

A central air-conditioning system is a ‘closed’ system. The air flows through a filter and is circulated through a refrigeration cycle where the heat is removed. The air is then sent into the living space through the outlet registers. A clean filter and tightly closed exterior doors and windows help this type of system work most efficiently.

In contrast an evaporative cooling system is an ‘open’ system. It takes outdoor air and pulls it through wet pads and into the living space. This requires that some windows be at least partially open to allow the air to flow through. These cooling units are most effective in “dry” climates, such as Redding, with relatively low humidity.

UNABLE TO PAY MY BILL

For a list of organizations that help pay on utility bills click on Utility Assistance Programs.

WATER COMMODITY CHARGE AND A WATER SERVICE CHARGE BILL

The water commodity charge is your actual water usage for the billing month and is calculated by taking the number in the “consumption” box and multiplying it by the current water rate. The water service charge is a fixed monthly charge based on your meter size. For more information regarding water rates visit the City of Redding Water Rates webpage.

WASTE WHEELERS, RECYCLING, CURBSIDE PICKUP, ETC...

You can contact the City of Redding Solid Waste office at 530.224.6201, Monday through Friday from 8:00 a.m. to 5:00 p.m.

CITY OF REDDING’S LATE FEE POLICY

For information about the City of Redding late fee policy click here.

DOWNED ELECTRIC POWER LINE

Never go near a downed power line. Fallen power lines are a serious safety hazard. Immediately call 911 and report the problem to the police as soon as possible; then call the City of Redding Power Outage Hotline at 530.245.7000.