Redding Electric Utility (REU) recognizes how difficult rising energy costs are on our customers’ monthly budgets. We do everything within our power to maintain the lowest rates possible for our community. To reduce the impact of rate increases, REU wishes to remind its customers that we continue to offer special programs for income-qualified households.
Redding Electric Utility’s (REU) Lifeline Program energy discount is available to qualified low-income seniors (age 62 and over) and any household with a disabled family member living in the home. This program provides a 25% discount on both the monthly network access charge and the first 800 kilowatt hours (kWh) of usage each month. For more information or to apply for this discount program, please call the Housing Division Lifeline Hotline at 225-4578.
For customers with an REU utility account download the: Lifeline Application
For customers who are served by a “master meter” account download the: Master Meter Lifeline Application
If you would like to see the Lifeline discount computation table based on your home’s energy (kWh) usage, view the: Max Lifeline Computations
Lifeline Plus +
Redding Electric Utility’s (REU’s) Lifeline Plus+ Program energy discount is available to extremely low-income customer who earn 30% or less of the area median income (AMI). This discount is available to all income-qualified customers regardless of age or disability. This program provides a 25% discount on both the monthly network access charge and the first 300 kilowatt hours (kWh) of usage each month. For more information or to apply for this discount program, please call the Housing Division Lifeline Hotline at 225-4578.
For customers with an REU utility account download the: Lifeline Plus Application
For customers who are served by a "master meter" account download the: Master Meter Lifeline Plus Application
If you would like to see the Lifeline discount computation table based on your home’s energy (kWh) usage, view the: Max Lifeline Plus Computations
Life Support registration authorizes the City of Redding to notify customers in advance whenever a temporary interruption of electrical power is scheduled in their area. The Life Support program is intended for persons who would have a life threatening situation if they had a loss of power (i.e., operating a respirator, ventilator, oxygen concentrator or other medical equipment that requires electricity). It does not exempt those customers from having utilities turned off, but does allow for advance notification for those customers and places them in priority status in case of power outages. Click here for the Life Support Registration Form. If you qualify for this program, please call Customer Service at 530.339.7200 or toll free 866. 267.8845.
CARES Program - Community Assistance for Redding Electric Service
The CARES program provides emergency assistance for electric service bills for City of Redding customers. The intent of the CARES program is to help customers bring their accounts to current status. The customer must pay the non-electric portion of their utility bill to qualify. There are income guidelines to be met and customers must have suffered a temporary financial hardship to qualify. Customers are eligible for CARES assistance once every 12 months, and the maximum CARES amount is $250.00. Please call Customer Service at 530.339.7200 or toll free 866.267.8845 to determine if you are eligible for this program.
SHARE Program - Simply Helping Another Receive Energy
The SHARE program is designed to assist fixed-income seniors pay their energy bills. City of Redding utility customers can make a monthly contribution to the SHARE program on their utility bill payment or you can opt to make a recurring SHARE contribution, in an amount of your choice. The recurring contribution will be shown as a fixed monthly charge and will be included in the monthly utility statement. All contributions to the SHARE program are collected by Redding Utilities and forwarded to Golden Umbrella, a community based non-profit agency, for distribution to qualified fixed-income seniors. If you can help someone in need pay their energy bill, REU and the Golden Umbrella would encourage you to support the SHARE program and mark the SHARE box on your utility payment slip to help another. If you have any questions about this program please contact the Golden Umbrella at 530.223.6034.
If you would like to participate in the SHARE Program, please call 530.339.7200 or toll free 866.267.8845 or visit our Utility Customer Service Center at 3611 Avtech Parkway, Redding, CA 96002. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
Housing Rehabilitation Program
This program provides low interest and deferred loans to qualified customers for home repairs and energy efficiency upgrades. This program is administered by the Housing Department, which may be contacted at 530.225.4048.
Redding Community Agencies (the following programs are NOT administered by the City of Redding)
There are a number of other programs in the Redding area that provide financial assistance to local utility customers. Please contact one or more of these agencies for further information.
SHHIP (Self Help Home Improvement Project):
- Home Energy Assistance Program (HEAP) provides utility payment assistance to income-qualifying household, call (530) 378-6900, toll free at (877) 801-7692 or visit their website at www.shhip.org.
- Low Income Weatherization Program (LIHEAP) to help income-qualified households, call (530) 378-6904 or visit their website at www.shhip.org.
People of Progress – This organization may be able to provide assistance to prevent utility service disconnection if it is medically necessary for utilities to remain on, call (530) 243-3811.
Redding Rancheria – For information on assistance available for income-qualified customers with Native American ancestry, call (530) 225-8979.
California Indian Manpower Consortium, Inc. - Assistance may be available for customers with Native American ancestry, call (530) 222-1004.